> For the complete documentation index, see [llms.txt](https://docs.intunepckgr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.intunepckgr.com/troubleshooting/install-logs.md).

# Install Logs

Pckgr automatically generates and saves install logs directly on the device for both Windows and macOS deployments. These logs are private to your organisation and are not uploaded or shared unless you choose to send them to our team for troubleshooting.

This gives you immediate, local access to detailed deployment information without needing to enable or configure anything manually. If an installation fails or behaves unexpectedly, simply reviewing the log can often identify the cause—and our team is happy to assist if you choose to share a copy.

\
This is the first step of troubleshooting and the Pckgr team will request this from the user when you are having issues with an application install. Please have this file ready to attach to your Application Bug Report [Support Ticket](/support/pckgr-support-channels.md).

{% hint style="info" %}
For Windows:

The file path is C:\ProgramData\Pckgr for **System** Context apps 

and C:\Users\USERNAME\AppData\Local\Pckgr for **User** Context apps.

The path for **Mac** applications is /private/var/log/Installomator.log.
{% endhint %}


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