Frequently Asked Questions

Who is this software for?

Pckgr is for IT teams, system administrators, and Managed Service Providers (MSPs) who manage application deployments via Microsoft Intune. It’s built for those who want to save time, reduce complexity, and deploy secure, tested applications without needing packaging or coding experience. Pckgr packages and delivers Win32 and macOS applications to Intune using its own private, Pckgr-hosted repository—ensuring reliability, stability, and control over every deployment. Updates are automated, eliminating the need for manual repackaging and significantly reducing the time spent managing application lifecycles.

Have the applications been tested?

Yes, applications are tested with Microsoft's Smart Screening, Static Analysis, Anti-Virus testing and Cryptographic Verification.

The Pckgr team then tests the applications' functionality by deploying the apps onto new windows 10/11 devices.

The applications you see in the Pckgr library will only be available if they have passed all these tests.

What do i do if my app fails deployment?

Delete the application and try to deploy again. Fails are uncommon, if an application continues to fail deployment from your Pckgr Application Library to your Intune, please raise a ticket with the Pckgr Support Team using the Support Chatbot in the corner of your Dashbaord.

Can MSPs use this Intune packaging tool?

Yes, Pckgr is ideal for Managed Service Providers (MSPs). It supports multi-tenant management, allowing MSPs to easily switch between clients and deploy applications across multiple environments from a single dashboard—without the need for packaging expertise.

What format are the applications in?

All applications in Pckgr are packaged in the Win32 format for Windows deployments and as shell script-based deployments for MacOS, optimized for use with Microsoft Intune and designed to support many features like auto-updates and silent installations.

Can I use this on the computer as well as mobile?

Yes, this is a web application and can be used anywhere.

Auto-updates explained

Pckgr’s auto-update feature ensures your applications stay current without requiring any manual intervention. Once an application is deployed through Pckgr, it is monitored for new version releases. When an update becomes available, Pckgr automatically triggers a redeployment using Microsoft Graph API to update the version within Intune.

Unlike traditional methods that often require re-packaging or re-deployment from scratch, Pckgr updates only the necessary components—such as the version number and associated install scripts—while preserving all your existing application settings, group assignments, and custom configurations. This means the update process is seamless, fast, and minimally disruptive.

For applications where redeployment is required (e.g., due to a change in install behavior or script logic), Pckgr creates a fresh deployment package while removing the outdated one, ensuring clean and consistent environments. This is especially beneficial in environments with many devices or tenants, where manual update processes can be time-consuming and error-prone.

In short, auto-updates in Pckgr remove the repetitive workload of staying current with software releases, keeping your Intune applications secure, stable, and aligned with the latest vendor versions—completely hands-free. To summarize, an app's settings will not be reset after Pckgr triggers an auto update.

Can you help me prevent repackaging a custom app? / Can I bring my own application to prevent repackaging?

Yes, Pckgr allows you to upload and manage your own custom applications. Using the Custom Application feature, you can upload your installer (EXE or MSI), which Pckgr will validate, scan for security, and package for Intune deployment. Once added, you can redeploy the app across tenants without repackaging it each time—saving time and ensuring consistency across environments.

How can I report an issue?

Our Support ChatBot in the corner of your screen will direct your issues appropriately, raising a ticket with our Support Team. You can also use this chat feature to request a new feature - we love considering new ways we can improve the Pckgr Dashboard for our users.

Pckgr is an Australian company and whilst we regularly stretch our working hours to accommodate our many international users, we operate in the Australian Eastern Standard Timezone and do not offer a 24/7 support chat. We aim to assist with your issues within one business day.

The app I want isn't in the Pckgr Library. Can you please add this application?

Yes, you can request an application using our Request an Application tool from the Pckgr Dashboard. We are continually adding to our growing library of applications and we prefer to spend our time adding applications that our users need, so we welcome the requests.

Can I test Pckgr before subscribing?

Yes, Pckgr offers two ways to try the platform before committing. You can start with a free demo version, which provides limited access to explore the interface and features. For full access, we also offer a 30-day free trial that allows you to test the entire platform—including deploying applications to Intune—without any restrictions. This trial is ideal for evaluating Pckgr’s capabilities in a real-world environment before making a purchase decision. Go to our Setting up your Dashboard page for step-by-step instructions.

Does Pckgr offer any discounts; education, non-profit, government etc?

Pckgr does not offer any discounts as we remain very competitively priced within the market.

What deployment settings can I set when deploying with Pckgr?

When deploying applications with Pckgr, you can configure settings such as Auto Update, Update Only, Install Behavior, Defer Count, Apps to Close, Restart for Prompt, Remove Shortcut, Desktop Shortcut Name, Staged Rollouts, Application Rollbacks, Autopilot ESP Inclusion, and Application Dependencies. These options provide flexibility and control, allowing you to tailor deployments to suit a wide range of environments and use cases.

Does Pckgr support Microsoft SSO and MFA?

Yes, Pckgr supports Microsoft Single Sign-On (SSO), allowing users to log in securely using their Microsoft credentials. Multi-Factor Authentication (MFA) is enforced through Azure Active Directory, meaning any MFA methods enabled in your Microsoft tenant—such as the Microsoft Authenticator app or SMS-based verification—are fully supported.

Is GST included? (Australian Customers Only)

Yes — GST is included in our pricing, meaning it is not added on top of your subscription fee. Pckgr does not charge GST separately on invoices. Instead, we absorb any GST liability ourselves at tax time.

As a result, our invoices do not display a separate GST amount or include an Australian Business Number (ABN), and they are not classified as formal “Tax Invoices” under Australian GST law. Our ABN is listed on our website in our About section.