Troubleshooting Steps
Read our best practice processes for troubleshooting your deployment issues
This section of the documentation is designed to assist users in identifying and resolving common issues that may arise when deploying applications through Pckgr. While Pckgr is built to streamline and automate software deployment into Microsoft Intune, variables such as device configurations, installer types, scope mismatches, or network issues can occasionally lead to unexpected results.
Here, you'll find practical guidance and diagnostic steps for addressing these problems efficiently—whether it's an application failing to deploy, not being detected after installation, or any other aspect of your deployment workflows. Before reaching out to the support team, we recommend reviewing these guides to perform initial checks that often resolve issues independently.
Have you checked the Install Logs?
Pckgr creates install logs on the devices for all applications to provide further insight into your installation procedures - we recommend checking these for troubleshooting any errors. Read more here.
Is your application deployed from Pckgr's Winget Repository?
If you joined Pckgr prior to May 2025, you may have been deploying applications from Pckgr's Winget Repository, which you can now upgrade to the Private Repository version, following the instructions in our Upgrade Applications page. For more information on our transition away from our Winget Repository and allowing all users access to our Private Repository, please read the information on our Private Repository page.
The first step is to check which repository you have deployed this application from; this can be determined in your Application Library under the title 'Source' for that application. If it states 'Winget', please upgrade this application to the Private Repository version before any next steps.
After this upgrade has successfully deployed, please assess if your installation error still occurs.
If you joined Pckgr after May 2025, the Winget Repository information will not be applicable to your Pckgr experience and you can move to the next steps.
ERROR: 0x87D1041C Application Installed but Not Detected
Occasionally, users may encounter a scenario where an application is reported as successfully installed in Intune, but Pckgr (or Intune) does not detect the application. Below are steps to identify and resolve the most common causes of this issue.
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