Pckgr Support Channels

Find the best support channel for your queries

Support Overview

Pckgr provides clear and reliable support to help you manage application deployments with confidence. This page outlines how our support system works and what you can expect when you need help. For more detail on specific support options, see our Pckgr ChatBot and Support Email pages.

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Our Approach

Pckgr doesn’t offer 24/7 live support, and that’s intentional. The platform is designed to automate most application management tasks—including packaging, updates, and deployments—so urgent support is rarely required. Our systems run continuously in the background, and issues are either auto-resolved or flagged for review.

If something goes wrong, most users find their answer in our Troubleshooting Section. For anything else—such as application bugs, login issues, or subscription questions—submit a ticket through the Pckgr ChatBot. It’s the fastest way to route your request to the right place. Our team will respond within one business day.

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Operating Hours

Pckgr is based in Australia, with support available during standard business hours (AEST). We regularly extend our availability to support users in other time zones. You can expect a response to your support queries within one business day.

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How Support and Troubleshooting Work Together

Our documentation is designed to give you fast access to answers. Many common issues—like install errors or application behavior—are already covered in the Troubleshooting Section. These guides and our Frequently Asked Question section are based on real scenarios and are updated regularly. If you don’t find what you need there, our support team is ready and happy to help.

As always, please feel free to suggest improvements to the information present, or the features available on Pckgr's Dashboard - our solution is created with this community in mind!