Pckgr ChatBot

Support chat feature on the Pckgr Dashboard.

Pckgr Chatbot Support

The Pckgr ChatBot is built into the dashboard to help you get support quickly and efficiently. Whether you're dealing with an issue, have a question, or just want to explore what’s new, the ChatBot is the first place to go.

Here’s what you can do with it:

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Report an Issue

Use this to report technical problems, failed installs, subscription or login issues, or any other bugs. These reports go straight to our support team and help us assist you faster.

Tip: If you're reporting an install issue, include the install logs when prompted. It saves time and helps us get straight to the fix.

To start, just click “Report an Issue” in the chatbot window.

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Ask a Question

Got a quick question about how something works? The chatbot can answer common platform questions and guide you to helpful documentation. If it can’t help directly, you’ll be given the option to escalate your query to the team.

Click “Ask a Question” to get started.

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Request a Feature

Have an idea that could make Pckgr better? We’d love to hear it. You can use the chatbot to submit feature suggestions directly to our product team.

Open “Request a Feature” and tell us what you'd like to see added.

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Watch Tutorials

Need help navigating Pckgr or deploying apps? You can access our video tutorials right from the ChatBot. These guides walk you through key features and processes step-by-step.

Select “Watch Pckgr Tutorials” to view the videos.

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Read the Latest Updates

Stay informed on new features, improvements, and announcements by checking out the latest updates through the chatbot.

Click the link under “Read the Latest Pckgr Updates” to see what’s new.

This will lead you to our Feature Releases and Roadmap section of the online documentation, you can access that here!

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Book a Demo

If you’re new to Pckgr or want a more hands-on overview, you can schedule a live demo with our team. This is a great way to get familiar with the platform.

Choose “Book a Demo” to pick a time that suits you.