Pckgr ChatBot
Support chat feature on the Pckgr Dashboard.
Operating Hours
Pckgr is an Australian company, with our main support operating hours aligning with Australian business hours. Whilst we stretch these hours regularly to cater to our international customers, we do not offer a 24/7 support channel. We understand your support requests are important and work to get back to your queries within 1 business day.
Pckgr Chatbot Support Features
Pckgr offers a chatbot support system integrated into the dashboard to assist users with various needs, from troubleshooting issues to requesting new features. Below is an overview of the key chatbot support features available:
1. Report an Issue
Users can report technical issues, subscription and login queries, or bugs directly through the chatbot. This ensures that the Pckgr support team is promptly notified and can address concerns efficiently.
Use Case: Raise a ticket with our Support Team to troubleshoot errors, report bugs, or inquire about subscription-related concerns.
How to Access: Click on “Report an Issue” in the chatbot panel.
For bug reports, please attach the install logs for the failing application.
2. Ask a Question
Pckgr Bot is designed to provide instant answers to common questions related to the platform. If the bot is unable to resolve the query, users can escalate their concerns to the Pckgr support team.
Use Case: Quickly find answers about Pckgr features, usage, and troubleshooting.
How to Access: Click on “Ask a Question” to engage with the chatbot.
3. Request a Feature
Pckgr values user feedback and allows customers to suggest new features that they would like to see implemented.
Use Case: Submit ideas or feature requests to improve Pckgr.
How to Access: Click on “Request a Feature” and describe the feature request.
4. Watch Pckgr Tutorials
Users can access step-by-step video tutorials to help them navigate Pckgr features and deployment processes.
Use Case: Learn how to deploy applications, integrate with Microsoft Intune, or troubleshoot issues through visual guides.
How to Access: Click on “Watch Pckgr Tutorials” to view instructional videos.
5. Read the Latest Pckgr Updates
The chatbot provides access to Pckgr’s latest blog posts, updates, and announcements about new features or improvements.
Use Case: Stay informed about product updates, new features, and best practices.
How to Access: Click on the latest blog post link provided in the chatbot panel.
6. Book a Demo
For new users who want a guided walkthrough of Pckgr, the chatbot allows scheduling a free demo with a Pckgr expert.
Use Case: Get a personalized demo of Pckgr’s features and deployment capabilities.
How to Access: Click on “Book a Demo” and select an available time slot.
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