Pckgr
  • About Pckgr
    • Intro: What is Pckgr?
      • How Package Updates Work
      • PckgrBot
      • Homage to Winget
    • Applications Available
      • Request Application
    • Security of Pckgr
      • Microsoft Single Sign On
    • Pckgr Pricing Model
  • Getting Started
    • Setting up your Dashboard
      • Signing Up
      • Managing Companies
      • Connecting Tenants
      • Adding Team Members
    • Creating Deployments
      • Application Library
        • Detect Applications from Intune with Pckgr
        • Application Status Tag
      • Repositories
        • Winget
        • Private Repository
          • Upgrading an Application to the Private Repository
        • MacOS
      • Deployment Settings
      • Application Management
  • Extra Features
    • Custom Applications
    • Cloning Intune Policies
  • INTEGRATIONS
    • Company Portal
    • Autopilot
  • Troubleshooting
    • Install Logs
    • Error Codes
    • Winget Issues
      • Winget Pre-Install
      • Winget CDN Issue
      • Repair Winget with PowerShell
    • Applications that Require to be Closed Before Updating
    • Frequently Asked Questions
  • SUPPORT
    • Pckgr ChatBot
    • Support Email
    • Delete your account
  • Policies
    • Privacy Policy
    • Terms of Service
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On this page
  • Pckgr Chatbot Support Features
  • 1. Report an Issue
  • 2. Ask a Question
  • 3. Request a Feature
  • 4. Watch Pckgr Tutorials
  • 5. Read the Latest Pckgr Updates
  • 6. Book a Demo
  1. SUPPORT

Pckgr ChatBot

Support chat feature on the Pckgr Dashboard.

Pckgr Chatbot Support Features

Pckgr offers a chatbot support system integrated into the dashboard to assist users with various needs, from troubleshooting issues to requesting new features. Below is an overview of the key chatbot support features available:

1. Report an Issue

Users can report technical issues, subscription and login queries, or bugs directly through the chatbot. This ensures that the Pckgr support team is promptly notified and can address concerns efficiently.

  • Use Case: Raise a ticket with our Support Team to troubleshoot errors, report bugs, or inquire about subscription-related concerns.

  • How to Access: Click on “Report an Issue” in the chatbot panel.

  • For bug reports, please attach the install logs for the failing application.

2. Ask a Question

Pckgr Bot is designed to provide instant answers to common questions related to the platform. If the bot is unable to resolve the query, users can escalate their concerns to the Pckgr support team.

  • Use Case: Quickly find answers about Pckgr features, usage, and troubleshooting.

  • How to Access: Click on “Ask a Question” to engage with the chatbot.

3. Request a Feature

Pckgr values user feedback and allows customers to suggest new features that they would like to see implemented.

  • Use Case: Submit ideas or feature requests to improve Pckgr.

  • How to Access: Click on “Request a Feature” and describe the feature request.

4. Watch Pckgr Tutorials

Users can access step-by-step video tutorials to help them navigate Pckgr features and deployment processes.

  • Use Case: Learn how to deploy applications, integrate with Microsoft Intune, or troubleshoot issues through visual guides.

  • How to Access: Click on “Watch Pckgr Tutorials” to view instructional videos.

5. Read the Latest Pckgr Updates

The chatbot provides access to Pckgr’s latest blog posts, updates, and announcements about new features or improvements.

  • Use Case: Stay informed about product updates, new features, and best practices.

  • How to Access: Click on the latest blog post link provided in the chatbot panel.

6. Book a Demo

For new users who want a guided walkthrough of Pckgr, the chatbot allows scheduling a free demo with a Pckgr expert.

  • Use Case: Get a personalized demo of Pckgr’s features and deployment capabilities.

  • How to Access: Click on “Book a Demo” and select an available time slot.

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Last updated 13 days ago