Pckgr Policy Manager

Pckgr Policy Manager (Beta)

The Pckgr Policy Manager is your all-in-one tool for managing Microsoft Intune policies across multiple tenants. It gives you full visibility into your policy estate, with secure backups, cross-tenant cloning, template uploads, detailed audit logs, and live analytics, all designed to make policy lifecycle management simple and efficient.

Note: Policy Manager is currently in Beta. We are actively adding features and refining the experience. We plan to continually roll out new features and improvements, based on our users' needs. Your feedback is invaluable, so please contact Pckgr Support with suggestions or issues.

Prerequisites

Before you begin, ensure you have the following:

• An account to Pckgr (Professional Plan and above).

• Access to at least two Microsoft Intune Tenants (if you intend to clone policies).

• Administrative privileges in the Microsoft Intune Tenants you wish to connect.

1. Overview

Policy Manager lets you:

• Manage all Intune policy types from one central interface

• Sync all policies in a tenant between Intune and Pckgr

• Create cloud backups with custom notes

• Restore policies without overwriting the original

• Clone policies instantly to other tenants

• Upload reusable JSON templates

• View a complete audit log of every policy event

• Monitor activity with a real-time analytics dashboard

2. Connecting Tenants

1. Go to My Companies in your main Pckgr dashboard

2. Add each tenant as you normally would for app deployments

3. Once connected, the tenants will appear in the Company Selector at the top of Policy Manager

4. Select a tenant to view and manage its policies

5. If you wish to refresh the connection between the Policy Manager and your tenant, click the 'Reconnect to Intune' button.

For users with RBAC to specific companies, they will only be able to select the companies in the Company Selector that they have access to.

Select the tenant you wish to manage from the Company Selector.

3. Navigating Policy Categories

From the navigation bar, choose the type of policy you want to manage:

• Configuration Profiles

  • Settings Catalog

  • Device Configuration

  • Administration Templates

• Compliance

• PowerShell

• My Templates

• Audit Logs

The table shown in each category lists the Policy Name, the description, the date the policy was created in Pckgr and the date the policy was modified in Intune.

Selecting a category filters the policies shown to that type for the selected tenant.

4. Global Policy Settings

Global Policy Settings apply to all policies in the selected tenant and help you automate management.

• Automatically sync Intune policies (Every 24 hours) keeps Pckgr in sync with Intune without manual intervention

• Create automatic backups during sync takes a snapshot every time a policy is synced, if there is a change detected. This allows policy restoration/rollback if needed.

• Cleanup stale policies after 30 days removes policies from Pckgr if they have not been detected in Intune for more than 30 days

These options can be accessed by clicking the Settings button at the bottom of the navigation menu.

Enable auto-sync, auto-backups, and stale policy cleanup in Global Settings.

5. Syncing Policies

The Policy Manager will sync with Intune every 24 hours (if selected in the Global Settings), which pulls the latest configurations from Intune into Pckgr.

If you would like to manually force a sync, you can click the Sync button on the navigation bar.

Click Sync to manually pull policies from Intune into the Policy Manager.

6. Cloning Policies Between Tenants

Cloning instantly copies a policy from one tenant to another, both in your Policy Manager and in your associated Intune tenants.

Steps:

1. Click the three-dot menu and choose Clone

2. Select the destination tenant from the list

3. Click Clone

Clone a policy to another connected tenant.

1. View this policy in the destination tenant catalogue in Policy Manager

2. View this policy in the destination tenant in Intune and change the name when confirmed

View the cloned policy in Intune.

7. Backing Up Policies

Backups are stored securely in Pckgr’s cloud.

If you have the back up Global Setting on, if a change is detected between policies during a sync, a snapshot is taken automatically as a back up of the policy for restoration if needed.

Features:

• Retention controls to remove backups older than 30 days (set in Global Policy Settings)

• Skip backups to exclude a policy from backups

• Notes so you can add a custom name or description for each backup

Steps to back up:

1. Find the policy in the list

2. Click the three-dot menu and choose Backups

3. Click Create New Backup, add a note, and confirm

Automatic backups during sync can be turned on in Global Policy Settings.

Create a new backup for a policy and optionally add a note.

8. Restoring Policies

Restoring creates a duplicate policy in Intune, leaving the original untouched.

Steps:

1. Open Backups from the three-dot menu

2. Select a backup from the list

3. Click Restore and confirm

4. This policy is now in your Intune tenant with BackUp in the title

5. Locate the policy, apply name changes when confirmed

Select a backup and restore it as a duplicate policy in Intune.

9. Deleting Policies

You can delete a policy and all of its associated backups from the Policy Manager using the delete function. Note this will NOT delete your policy from Intune, that must be done from Intune.

Steps:

1. Find the policy you want to remove in the list.

2. Click the three-dot menu beside the policy name.

3. Select Delete.

4. A confirmation window will appear. This warning lets you know:

   • The policy and its backups will be permanently removed from Pckgr.

   • This action cannot be undone.

   • If the policy still exists in Intune, it will be added back during the next sync.

   • If you delete a policy in Intune, it will be removed automatically from Pckgr after 30 days (see Global Settings).

5. Click Delete to confirm, or Cancel to stop the process.

Confirm policy deletion. Policies that still exist in Intune will return after the next sync.

10. Uploading Templates

Templates are reusable JSON policy definitions that can be uploaded.

Steps:

1. Go to My Templates

2. Click Upload Custom Policy

3. Enter a policy name and description, then paste the JSON payload

4. Click Upload

Upload a JSON template for reuse.

11. Audit Logs

Audit Logs track every policy event for the whole organisation, including:

• Manual and automatic syncs

• Backups

• Restores

• Clones

• Policy changes and deletions

For users with RBAC restrictions to specific companies, they will only be able to view logs that are related to the tenants/companies they have access to. For more information on RBAC, please go to our documentation page here.

View all policy events with Audit Logs.

Features:

• Filter by user, event type, or keyword

• Export logs to CSV for compliance audits *coming soon*

Filter and export audit logs for compliance tracking.

12. Analytics Dashboard

At the top of Policy Manager, the analytics panel shows live tenant metrics:

• Snapshots Taken (Backups) shows the number of backups in the last 7 days, with comparison to the previous week

• Total Policies shows the current number of policies with a trend indicator

• Policy Changes shows the number of modifications in the last 7 days

• Policy Events by Week is a chart showing recent activity trends

View live policy statistics and trends for the selected tenant.

13. Coming Soon – Addressing Real Policy Management Pain Points

Admins managing Intune policies often deal with:

• Configuration drift, where live policies slowly move away from intended baselines

• Compliance audits that require proof of policy alignment

• Change tracking to find out who made changes and when

We are adding:

Drift Detection and Alerts (Q3 2025)

• Monitors all policies against templates or baselines

• Sends alerts when drift is detected

• Displays out-of-compliance policies in the dashboard

• Users can investigate in Intune and make necessary changes

Why it matters: Configuration drift is a common cause of compliance failures. This feature will make it easy to catch and correct problems before they become audit issues.

Advanced Reporting (Q3 2025)

• Detailed compliance and drift history reports

• Export to CSV for audits

• Cross-tenant reporting for MSPs from an overall Dashboard

14. Feedback Welcome!

Policy Manager is in Beta. Please send any feedback through Pckgr Support so we can continue improving the experience.

Built With You, For You

The Pckgr Policy Manager will be developed and released incrementally, with new features rolled out regularly. We’ll be actively working with our user community to shape what gets built and how it works.

Pckgr’s development has always been community-led, and this release will be no different. Your feedback, use cases, and feature requests are central to building something truly useful.

Together, we’re building the most practical, scalable, and reliable way to manage policies in Intune.