Unable to add a user?
This page breaks down the processes behind adding a user and common reasons for error.
If you're having trouble adding a team member to your Pckgr Dashboard, here are the most common causes and how to resolve them.
When using Pckgr, each team member must be invited to join your organization through an invitation to a linked organization account. You cannot link an existing personal Pckgr account to an organization. If a user has already created a personal account, they must delete it before accepting an organization invite.
1. The user already has a Pckgr account
If the person you're inviting has already created a Pckgr account separately (outside of your organization), they cannot be invited to join your company account directly.
How to fix it:
Ask the user to log in to their existing Pckgr account.
Go to Settings > Delete Account and confirm deletion.
Once deleted, return to your company dashboard and re-invite the user. They will now be able to accept the invitation.
2. Switching to Microsoft SSO (or updating login method)
If a user initially signs up using email and password but you want them to use Microsoft SSO instead, the account needs to be removed first.
How to fix it:
Go to My Teams in the Dashboard.
Remove the user's current email-based account.
Re-invite them, this time selecting the Microsoft SSO option.
The user should now choose "Login with Microsoft" when signing up.
This applies as well if their email address or domain has changed. Remove the old account and send a new invite to the updated address.
3. Invitation is pending or expired
Sometimes a user has already been invited but hasn’t accepted yet, or the invite may have expired or been missed.
How to fix it:
In the My Teams section, look for the user in a "Pending" state.
Remove the pending invite.
Send a fresh invitation.
4. SSO domain mismatch
If your organization uses Microsoft SSO and the user tries to sign up with a different domain (for example, a personal Outlook or Gmail address), SSO login will not work.
How to fix it:
Confirm the user is using the correct work email address associated with your tenant.
If your company recently changed domains, remove the old account and invite the user with the new address.
5. User added without the correct role
Sometimes users are added without admin rights when they need them.
How to fix it:
Go to My Teams in the Dashboard.
Click the plus icon next to the user's name.
Toggle the Administrator slider to grant or remove admin privileges.
6. Invitation email not received
The user may not have seen the invitation email because it was filtered into spam or junk folders.
How to fix it:
Ask the user to check their spam, promotions, or junk folders.
If not found, remove the user from the Dashboard and send a new invite.
As an alternative, you can send the user the invite link manually after re-inviting them.
7. User signed up manually before being invited
If a user goes to intunepckgr.com and signs up without waiting for an invitation, they will create a personal Pckgr account that is not linked to your organization.
How to fix it:
Ask the user to log in and delete their account under Settings > Delete Account.
Once deleted, invite them again from your Dashboard.
8. Blocked by Conditional Access or Microsoft login policies
If your organization enforces strict Microsoft Entra or Conditional Access policies, these can block SSO sign-in attempts to Pckgr.
How to fix it:
Work with your Microsoft Entra admin to review login attempts.
Check if
intunepckgr.comneeds to be whitelisted in your Conditional Access policies.Ensure the user has an active Microsoft account under the correct tenant.
Still having trouble?
If you are unable to resolve the issue using the steps above, please contact us through the Pckgr support channels.
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